Popular Questions
Got a question? Check out our popular articles below to find the answer you’re looking for.
1. How do I track my smallshoper order?
You’ll receive an email once your order has shipped titled “Your Order is on the way“, containing your tracking link. If you haven’t received this email yet, please wait 24-48 hours for your order to be dispatch.
2. Delivery Information
Delivery timeframes are a live representation at the time of ordering and are subject to change. If you’ve already placed an order, please check your shipping confirmation email for your specific delivery timeframe and tracking link.
3. Can I cancel my order?
You can cancel your order within 15 minutes of placing it by clicking the ‘Cancel Order’ button in your smallshoper account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.
Once 15 minutes has passed since you placed the order, it can’t be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.
4. I’ve received my order but it’s wrong
We’re sorry if something’s missing from your order, but don’t worry, it could be because we’ve only shipped part of your order, and the rest of your order will arrive a few days later.
5. What is Customs Duty?
When goods are imported into a different country or customs territory, there can be a charge applied called ‘Customs Duty’ that is charged by the local customs authority where the goods are being imported into.
If Customs Duty is required by your territory, you’ll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
